I was just on the phone with tech support for my wireless Internet service.
I turned on my receiver and router -- no Internet. On the phone with her, she had me "cycle power" which means turn it off then on again. Guess what? I just did that when I woke up today.
Anyhow, it started working.
Then she tells me that when they have us cycle power, they want us to physically unplug the receiver, not just turn off a surge protector that it's plugged into.
This lady was American, but she ended every sentence with a question mark.
When we do troubleshooting?
We have certain procedures?
When I found myself about to argue that an appliance plugged into an "off" surge protector is the same as an unplugged appliance, I cut the conversation off.
I suppose with the American public school system, I should prepare myself for more and more of this as I get older.