100 thumbs up!!!
I have friends and family members who left "Tradition" because people were unkind.
It's no excuse but it's definitely a problem.
Love is patient. Love is kind...
Yes, he's really just unpacking what St. Paul already preached:
"Charity is patient, is kind: charity envieth not, dealeth not perversely; is not puffed up;"
[1 Corinthians 13:4]
I've been grieved by this a lot lately myself, not only by the actions of others, but of my own expression of this same hostile, unkind behavior I've received from other Trads.
How can one evangelize effectively if you can't make things sweet and welcoming? Our Lord is all of those things, just look at His Sacred Heart, that is One Who is patient, kind, and amiable, but firm in His Truth.
Reading Fr. Faber's writings on this have been very eye-opening.