I wish they had presented the story in an objective manner, without needing some politically correct "victim" at the center of it.
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The real story, if you read it carefully, is that there is a "law" in Chile that people can't go into a store without some sort of permission slip from a government website. This applies to everyone, not just to this old lady, so she is not the victim here, but the entire population of Chile.
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That being said, I'm really surprised this situation isn't more well known. I guess the things that go on in a third-world country that speaks a different language from us here will not be well known, but man, this is seriously crazy. Even with the government permission slip, you can still only leave your house twice a week to buy food??!