I once had a young man message me from a country with a mainly Muslim and Hindu population. He asked me to help him get in touch with his local Church, as the gates always seemed shut and things appeared to be handled rather discreetly because of the persecution taking place in the country.
So I emailed his parish priest at his official email address, explaining that the young man had come to faith in Christ and wanted to join the Church. There was no reply for weeks. Then I contacted the bishop of the diocese, explaining the difficult situation and my attempts to reach the local priest. Again, there was no response, not by email in either English or the native language, nor by telephone, despite several attempts.
I do not know whether this was due to a communication error or whether the young man had overstated how difficult the local situation was. But I felt very disappointed with the Church in this particular area. This should never happen.
It was due to what you contacted being the novus ordo, and most definitely not the Roman Catholic Church. Poor dear souls!!