Author Topic: Free virus removal? (Read 6330 times)

MariaCatherine · « **on:** May 15, 2014, 10:06:48 AM »

Is there such a thing as free virus removal that works? A free analysis by AVG shows 4 viruses that can be removed by them for $100. I can't find them in the control panel.

crossbro · « **Reply #1 on:** May 15, 2014, 10:32:01 AM »

Talk to the techs at Best Buy.

Sometimes you can get scammed- they will create problems that only they can fix. Buy software off the shelf I would not mess with anything on-line.

MariaCatherine · « **Reply #2 on:** May 15, 2014, 11:03:53 AM »

Thanks for the advice.

It's not my own computer that's got the virus. It's my elderly father's. He uses IE (which I've told him is terrible) and Norton (also terrible), and is not ready to make any changes. I might be able to convince him to switch to Mozilla, but I'd only want to make that change if removing IE would get rid of the virus. I don't want to bother him with too many changes without being sure they'll get rid of the virus.

parentsfortruth · « **Reply #3 on:** May 15, 2014, 04:29:45 PM »

No no no.

Don't EVER pay money for that stuff unless the regular stuff doesn't work.

Okay, go get this thing and check for the virus and hopefully this will eliminate it with very little work.

https://www.malwarebytes.org/

If that still doesn't work, then let me know. I have more options.

SoldierOfChrist · « **Reply #4 on:** May 15, 2014, 04:49:58 PM »

Make sure to run CCleaner before running Mal ware bytes to considerably speed up the process. Run it in safe mode for both scans. If that doesn't clear things up, go to add/remove programs, sort by date of installation, and Uninstaller anything illegitimate. If you are not sure, then don't uninstall a program. If that still doesn't clear things up, you may need to run combofix, which is a very powerful virus removal tool, but it is risky. Don'the run it if you don't have to. All of the above is free.